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About Us This web site is owned and operated by Browns Lingerie Boutique who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Browns Lingerie Boutique
35 Francis Street Stoneygate Leicester Leics LE2 2BE United Kingdom
Phone: 0044 1162707188
Fax: 0044 116 2433406
Email: mail [at] brownslingerie [dot] com
VAT Number 620303501

Company number: 2966621
Making A Purchase MAKING A PURCHASE could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

Any order discrepancies should be brought to our attention within 24 hours of ordering (via email) so we can correct the mistake before the order is shipped.

ORDER CONFIRMATION: When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

PRICING: The prices on the website may be reviewed and subject to change due to ne products being added to the range. This does not affect your statutory rights.
Shipping And Handling SHIPPING DETAILS: Please select whether you would like your items delivered by first class post, Signed for (which requires a signature but is not guaranteed within a certain time) or Airsure which also includes an international tracking number

TITLE OF GOODS: The risk of the goods shall pass to the customer once the customer accepts delivery. When payment has been received and goods accepted by the customer the title of goods shall pass to the customer. Until this time, the title of goods belongs to Browns Lingerie.
Delivery Schedule We will process your order on the next working day so UK orders are usually received within 3 working days, international orders are generally received within 7 working days.

Goods will be sent to the address provided by the customer in the purchase order and stated in our order confirmation.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item or preferred size is not in stock, please contact us via email and we will endeavour to order for you. If the item can be ordered then we will require a 50% deposit and will send an invoice accordingly.
Tax Charges Browns Lingerie purchase orders include value added tax at the current rate. For orders being shipped outside of the European Union you may be obliged to pay import duty on entry into the country. In such instances the customer is deemed to be the importer and any import duties are the sole responsibility of the customer.
Credit Card Security Browns Lingerie uses a secure payment system provided by Actinic Payments which means that when an order is placed credit card numbers are encrypted and they are not held in clear text on any web site.
Guarantee Browns Lingerie offers a 100% money back guarantee within 7 days from purchase date on unwanted purchases. If you wish to return your purchase please follow the procedure outlined under Returns Policy.
Reaching Us If you need to reach us, please phone our retail boutique during UK hours 10-5.30pm or alternatively please email us using the link on the store page, alternatively, you can call on 0044 1162707188 (International +44 0044 1162707188) or fax us on 0044 116 2433406 or write to us at 35 Francis Street Stoneygate Leicester Leics LE2 2BE United Kingdom
Privacy Policy Browns Lingerie Boutique do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. We will then provide you with a Returns Number.

RETURNS NUMBER: Please enclose your purchase order and returns number with the return and indicate if you would like an alternative size or a refund. Items without an authorised returns number may not be accepted and could delay your exchange or refund.

REFUND: Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value and we recommend obtaining receipt of purchase.

FAULTY GOODS: If you believe the goods we have supplied are in any way faulty then please follow the same procedure to obtain a returns number. Browns will investigate the item once we have received it and contact you to agree the most appropriate solution. This does not affect your statutory rights.

CONDITION: Any goods returned should be in saleable condition i.e. clean, as new with the labels intact and the garment unworn and unused.

RETURNS ADDRESS: Browns Boutique, 35 Francis Street, Stoneygate, Leicester LE2 2BE.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.